BOOKING & CANCELLATION POLICY

PAYMENTS:
A full amount payment is required to secure a reservation. No funds are charged at the moment of the booking. The administration registers and contacts the costumer to ensure a successful experience before any funds are collected. The payment will be collected  before the tour to the same credit card used in the booking form. Payments can be made online, over the phone, or email by credit or debit card.

CANCELLATIONS:
All tours cancelled outside of 30 days from the date of the tour will be refunded in full, less a 10% administrative costs and cancellation costs (to a maximum of €100). Payments made for any activity which is cancelled within 30 days of the date of the activity are refundable on the next basis:

* less 15% charge as administrative costs and cancellation costs of the total amount if cancelled with more than 10 days and less than 30 days.


* less 25% charge as administrative costs and cancellation costs of the total amount if cancelled with more than 3 days and less than 10.


* less 35% charge as administrative costs and cancellation costs of the total amount if cancelled within 48 hours.

It will be considered lack of presentation at departure if the consumer does not communicate his/her willingness not to join the trip and does not show up at the time and place provided for departure. In this case, he/she loses the right to the refund of the amounts delivered and remains obliged to pay those that were pending payment, unless otherwise agreed between the parties.

However, if the lack of presentation takes place due to major force, the consumer shall be entitled to a refund of the amounts delivered, less administrative costs and cancellation costs. To these effects, the death, accident or serious illness of the consumer or of any of the persons with whom he lives or any similar assumption that prevents him from participating in the trip and informing the agency of this impossibility before departure shall be considered a cause of force majeure.

ITINERARY CHANGES:
Every attempt will be made to adhere to our scheduled itinerary. However, participants acknowledge and willingly accept the possibility of unexpected changes to our route and itinerary. Safety issues, weather and/or any extenuating circumstances beyond our control may contribute to this possibility. Should these changes affect your post-tour travel plans, Van Tours will not be responsible for additional expenses incurred by tour members (non-refundable airline tickets, rental cars, hotel reservations, etc).

TOUR MINIMUMS:
Van Tours reserves the right to cancel scheduled tours that do not meet our minimum participation requirements (usually 3 guests). In the event of a cancellation, guests will be notified as soon as possible, always prior to their tour departure. The Van Tours will provide a full-refund of any monies paid, or guests may select another tour date. The Van tours will not be responsible for additional expenses incurred by tour members (non-refundable airline tickets, rental cars, hotel reservations, etc).